Privacy Policy

This Privacy Policy explains what information Awwtomato (“we,” “us”) collects through Flora and our website, and how we use it.

1. Information we collect

• Account information — name and email address, collected when you sign up through our authentication provider, Clerk.
• Reading and usage data — books you read or upload, reading progress, annotations, and your conversations with AI characters and the AI reading assistant.
• Purchase information — when you buy credits in the mobile app, the purchase is handled by Google Play or the Apple App Store. They process your payment details directly; we never see your card information. We receive and store only the store's transaction identifier, the amount, and the currency, so we can credit your account and keep our accounting records.
• Device and diagnostic data — crash reports and error logs, collected automatically to help us fix bugs.
• Waitlist email — if you join our waitlist on this website, we store the email address you provide.

2. How we use your information

• To provide and operate Flora's reading and AI chat features
• To process payments and deliver purchased credits
• To send you service-related emails (e.g. purchase confirmations) and, if you've opted in, product updates — every email includes an unsubscribe link
• To diagnose crashes and improve reliability
• To enforce our Terms & Conditions and keep the service secure

3. Third-party service providers

We use the following providers to operate Flora. Each processes only the data necessary for its function:

• Clerk — authentication and account management
• Supabase — database and storage for your account, library, and chat data
• OpenAI and Anthropic — power the AI chat, explanations, and character-extraction features; your messages and relevant book passages are sent to these providers to generate responses
• Google Play Billing and the Apple App Store — processing in-app purchases and verifying that a purchase completed
• Sentry — crash and error reporting
• Resend — transactional and account-related emails
• Expo/Google push notification services — delivering push notifications to the mobile app, if you enable them

We don't sell your personal information to anyone.

4. Data retention

We keep your account and usage data for as long as your account is active. If you delete your account, we delete or anonymize your personal data within a reasonable period, except where we're required to retain records (e.g. payment records) for legal or accounting purposes.

5. Your rights

You can request a copy of your data, ask us to correct it, or request deletion of your account and associated data at any time by emailing hello@awwtomato.com.

You can also delete your account yourself from the Profile tab in the Flora app. See Delete Your Account for the full process, what is removed, and what we retain.

6. Children's privacy

Flora is not directed at children under 13, and we don't knowingly collect personal information from children under 13.

7. International data transfers

Some of our service providers process data outside India, including in the United States. Where this happens, we rely on those providers' own safeguards for cross-border data transfer.

8. Cookies

This website uses only essential functionality — we don't use advertising or tracking cookies. The mobile app doesn't use cookies; it uses secure on-device storage for your session.

9. Security

We use industry-standard measures — encrypted connections, access controls, and row-level security on our database — to protect your data. No method of transmission or storage is perfectly secure, so we can't guarantee absolute security.

10. Changes to this policy

We may update this Privacy Policy from time to time. We'll post the updated version here with a new effective date.

11. Contact

Questions about this policy or your data? Email hello@awwtomato.com.